In today’s Tech Pulse, gain insight into how:

• AI-driven Agentic Experiences are transforming UX design by prioritizing collaboration, trust, and human-aligned intent in intelligent systems.

• Asking six critical questions before diving into hardware development can save time, reduce costs, and ensure long-term success.

• Public safety tech principles, like resilience, redundancy, and user-centered design, can help any tech product thrive under pressure.

Each of these articles is penned by members of Forbes Technology Council, key luminaries shaping the future of technology leadership.

Grab your coffee, and let's dive in!

From UX to AX: Redefining Experiences in the AI Era

As AI becomes more ingrained in daily life, traditional UX is giving way to Agentic Experience.

Unlike UX, which focuses on user-driven interactions, AX introduces intelligent systems that act semi-autonomously, anticipating needs and collaborating with users. This shift requires redefining what trust, control, and usability mean in the context of AI-powered experiences.

Here’s what’s shaping the future of AX:

🧠 Intent Alignment: AI must predict and adapt to user needs while providing transparency and control (e.g., editable AI-drafted emails).

⚙️ Dynamic Controllability: Systems must allow seamless transitions from automation to manual control based on user preferences.

🔎 Explainability: Trust builds when users understand AI decisions, with evidence and uncertainties clearly communicated.

💡 Emotional Intelligence: Embedding empathy and ethical awareness in interactions ensures AI respects social and emotional contexts.

🌱 Co-evolution: AX isn’t static—relationships between users and systems grow over time through trust and learning.

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Hardware Development Done Right: Questions to Ask Before You Begin

Jumping into custom hardware development is exciting, but it’s also filled with challenges, from supply chain risks to compliance hurdles. Start by asking the right questions to save time, money, and frustration while maximizing your chances of success.

Here’s a framework to guide your decisions:

🎛️ Is Hardware Right? Could software or off-the-shelf products achieve your goals with lower cost and complexity?

✂️ What’s MVP for Hardware? Build lean, focusing only on essentials for user validation to minimize risks and costs.

🌍 Where To Manufacture? Decide early, weighing factors such as cost, lead time, tariffs, and compliance requirements.

✅ What are Compliance Needs? Focus on market-specific certifications initially. Expand to global standards as you scale.

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Crisis-Ready Tech: Lessons from Public Safety

Public safety technology thrives under extreme pressure, offering critical lessons for tech companies navigating cyber threats, AI disruption, and more. Reliability, security, and real-world alignment are non-negotiable when life is on the line, and these principles can guide any tech product to greater resilience.

Key takeaways for building crisis-ready systems:

🏗️ Resilience is Foundational: Partner with hyperscalers, design for scalability, and hire people experienced in crisis management to bake resilience into your DNA.

🔁 Redundancy is Essential: Maintain 24/7 continuity by preparing for outages with backup systems and adaptive readiness.

📣 Clear Communication Wins: Foster cross-team alignment, provide customers with frequent updates, and execute swift but coordinated responses.

🔒 Security Isn’t Optional: Build security into your design. Keep workflows intuitive and simple to minimize complexity and reduce the risk of failure during emergencies.

🚔 Understand User Realities: Spend time in the field to design products that meet actual needs, not assumptions. In high-stakes environments, there’s no room for poorly aligned solutions.

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Wrapping Up

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